Compaq is considering changing the command "Press Any Key"
to "Press Return Key" because of the flood of calls asking
where the "Any" key is.
AST
technical support had a caller complaining that her mouse was hard
to control with the dust cover on. The cover turned out to be the
plastic bag the mouse was packaged in.
Another
Compaq technician received a call from a man complaining that the
system wouldn't read word processing files from his old diskettes.
After trouble-shooting for magnets and heat failed to diagnose the
problem, it was found that the customer had labeled the diskettes,
then rolled them into the typewriter to type the labels.
A Dell
technician advised his customer to put his troubled floppy back
in the drive and close the door. The customer asked the technician
to hold on, and was heard putting the phone down, getting up and
crossing the room to close the door to his room.
Yet
another Dell customer called to complain that his keyboard no longer
worked. He had cleaned it by filling up his tub with soap and water
and soaking the keyboard for a day, then removing all the keys and
washing them individually.
A confused
caller to IBM was having troubles printing documents. He told the
technician that the computer had said it couldn't find printer.
The user had also tried turning the computer screen to face the
printer - but that his computer still couldn't see the printer.
An exasperated
caller to Dell Computer Tech Support couldn't get her new Dell Computer
to turn on. After ensuring the computer was plugged in, the technician
asked her what happened when she pushed the power button. Her response,
"I pushed and pushed on this foot pedal and nothing happens."
The foot pedal turned out to be the computer's mouse. |
